FAQs

Personalized customer service begins with your first phone call. Our courteous office staff are ready to answer your questions each minute that we are open. You can describe your needs and they can match you with the most appropriate member of our team. They can also consider how your insurance coverage may affect the professional that serves you. If you are referred to a particular therapist, they will inform you about his or her availability for new clients.

We are open from 9 am till 9 pm Monday through Thursday; 9 am till 5 pm on Friday and Saturday. Each professional maintains their own schedule for clients. When you call, our office staff can review the schedule of each therapist.

In most cases, we can set up your Initial Consultation during your first phone call.  We will try our best to get you into one of our therapists’ schedule as soon as possible. The more flexible your schedule, the easier it is to make an appointment.

If you are scheduling an appointment for a child or adolescent, you will be notified if the child should attend the first meeting. You may also express your preference regarding whether you would like to meet with the therapist for the first appointment without the child, particularly if they are 6 or younger. If you are scheduling an appointment for a couple, a joint Initial Consultation is preferred.

We ask that each new client complete a History Form prior to the first appointment. You can visit our New Clients page and complete the relevant History Form on the computer, print it and bring it with you for your first appointment. You can also provide insurance information on our Authorization for Treatment form, which can be printed and signed by you. You can also review our Practice Policies, print and sign them. Bring all these with you to your first appointment. In the event that you are unable to complete these tasks beforehand, you can do so at the office. In that case, please arrive 30 minutes before your first appointment so that you may have the entire time allowed for your Initial Consultation with your therapist.

Most of our professional staff accept BCBS and Aetna. Many of our staff accept United HealthCare and Medicare. However, each company requires each professional to be individually credentialed with their company. For a summary of which insurance each therapist accepts, please visit our “Staff Specialties/Insurances Accepted” page.

All Initial Consultations appointments are approximately 50 minutes in length. Follow-up appointments are generally 50 minutes as well.

Some clients are seen on a weekly basis, while others are seen twice a month.  An individualized treatment plan will be discussed with you, including who should participate in therapy and how often.  If at any time you have questions about your plan of care, please feel free to ask.

While many of our clients may be on medications, we do not prescribe medication.  We do have referral relationships with a variety of medical professionals.  For more information, please visit our Resources page and look for the link to “Professionals We Recommend.”

Some clients are able to achieve their goals in 6 sessions or less. Other clients may be experiencing more complex problems that require on-going care for a matter of months or more. Some clients who successfully complete therapy may return at some point in the future when their life circumstances change.