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SMS Terms

SMS Appointment Reminder Program

Program details, how to opt in, and full terms and conditions.

What this page is: Family Psychology Associates offers a text message appointment reminder service to patients who request it. This page documents how patients enroll, what messages they will receive, and how to opt out at any time. Enrollment is optional and is not a condition of receiving care.

Download the SMS Consent Form (PDF)

Opt-in consent statement

The consent box patients check on our intake form (and on the printable consent form) reads:

“Yes, I give my express written consent to receive text appointment reminders from Family Psychology Associates at the mobile number above. Frequency varies (1-4 per appointment). Msg & data rates may apply. Reply STOP to cancel, HELP for help. Consent is optional and not a condition of care. Your mobile opt-in information will not be shared with any third party. SMS Terms · Privacy Policy“

How to Opt In

Patients can enroll in SMS appointment reminders through any of the following channels. In every case, enrollment is affirmative: we do not pre-check consent or enroll patients without an explicit yes.

The easiest way to enroll is our online sign-up form: visit fampsy.org/text-reminders/, enter your mobile number, and check the consent box yourself. Checking the box is optional and is never required to submit the form or to receive care. You can also opt in through any of the channels below.

1 · New Patient Intake Form
When you become a new patient, our intake paperwork includes a mobile phone field with an opt-in checkbox. You must affirmatively check the box and submit the form to enroll. You complete and sign this consent as part of your intake paperwork; you can review the exact form in our SMS Appointment Reminder Consent Form (PDF).
2 · Patient Portal
Existing patients can enroll, update consent, or opt out from the messaging preferences section of the patient portal after logging in.
3 · Verbal Consent During Scheduling Calls
When you call any of our three locations to schedule an appointment, our front office staff may ask whether you would like text message reminders. If you say yes, your verbal consent is logged in your chart by the staff member with the date, time, and staff initials.

What Messages You Will Receive

If you opt in, you will receive transactional messages from Family Psychology Associates related to your scheduled care:

  • Appointment reminders, typically sent 48 hours, 24 hours, and 2 hours before your scheduled appointment
  • Appointment confirmation requests
  • Cancellation or rescheduling notifications
  • Intake paperwork reminders before your first visit

Message frequency varies based on your appointment schedule. Typical patients receive between one and four messages per scheduled appointment.

Sample Messages

Sample 1

Reminder: You have an appointment at Family Psychology Associates on {date} at {time}. Please call (727) 725-8820 if you need to reschedule. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Sample 2

Hi {patient_first_name}, this is a reminder of your appointment tomorrow at {time} at Family Psychology Associates. Please arrive 10 minutes early. Call (727) 725-8820 with questions. Reply STOP to opt out.

Sample 3

Family Psychology Associates: You have an upcoming appointment on {date} at {time}. Reply YES to confirm or call (727) 725-8820 to reschedule. Reply STOP to opt out.

Sample 4

We missed you at your appointment today at Family Psychology Associates. Please call (727) 725-8820 to reschedule. We are happy to find a time that works. Reply STOP to opt out.

Sample 5

Hi {patient_first_name}, please complete your intake forms before your appointment on {date}. Check your email for the link, or call (727) 725-8820 for help. Reply STOP to opt out.

How to Opt Out

You may opt out at any time. Once you opt out, you will receive one final confirmation message and no further texts.

  • Reply STOP to any message you receive from us
  • Call our office at (727) 725-8820
  • Notify any staff member at your next visit

How to Get Help

For questions about our SMS program, reply HELP to any message, or contact our office directly at (727) 725-8820.

Message and Data Rates

Standard message and data rates from your wireless carrier may apply. Family Psychology Associates does not charge any additional fees for text messages. Please contact your wireless carrier for details about your messaging plan.

Privacy and HIPAA

We take your privacy seriously. Our text messages will never include:

  • Your diagnosis or reason for visit
  • Provider specialty or type of treatment
  • Any protected health information (PHI)

Messages are limited to appointment dates, times, and general practice information. Our SMS program is designed to comply with HIPAA regulations. Your mobile number, your consent status and any text-message opt-in information are stored securely and will not be shared with any third party. See our Privacy Policy.

For complete information on how Family Psychology Associates collects, uses, and protects your information, see our Privacy Policy.

Supported Carriers

Our SMS program is supported on all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, and most regional carriers. Carrier support is not guaranteed and service may vary based on your carrier and location.

Program Changes and Liability

We reserve the right to modify or discontinue the SMS program at any time. If material changes are made to these terms, we will notify enrolled patients by text message or at the next appointment.

Family Psychology Associates is not responsible for delayed or undelivered messages due to carrier network issues, device incompatibility, or other factors beyond our control. Text message reminders are a courtesy and do not replace your responsibility to keep track of your appointments.

Effective Date: May 25, 2026 · Last Updated: May 25, 2026